"My mother was left with no help "

About: Northern General Hospital / General medicine

(as the patient),

My mother was admitted to the Northern General Hospital with water infection. Overall, her stay in hospital was good. The care she received was fine, but it was when she was discharged that the problems began. She is an ill lady generally and has been admitted to hospital many times over the last few years. As always the care in hospital is good but the discharge is sadly lacking.

My mother having MS is badly disabled, unable to weight bear at all. Therefore, she must be hoisted at all times. On arrival home she should be met by the care providers who can hoist her out of the wheel chair the ambulance bring her home in. The hospital always promises that this has been arranged with the discharge team however the experience has proved that this is not the case. It does appear to me when I have taken it up with the ward that once discharge is decided upon, they seem to have very little concern for what happens to the patient.

On arrival at home, she has in the past been taken back to hospital because no one is allowed or is present to hoist. She has been left lying on the bed fully clothed including shoes, whilst the care providers seemingly know nothing about her discharge. Her meds have been sent in bottles and packets whilst we were assured they would be in a nomad and the carers refused to administer medication. Many other problems arose at the time of discharge.

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