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Excellent Care

Story from nhs.uk

"Excellent Care"

About: Basildon University Hospital

Unfortunately our mother passed away on Monday 19th January 2015, but prior to her death she was cared for by Staff on the Orsett Ward at Basildon Hospital. Her care and treatment were second to none and everybody contributed to our mum being happy whilst she was so poorly. We were treated with the utmost respect throughout her stay and mum was treated with dignity and empathy. You hear so many bad stories about the hospital in the press but nobody ever thinks to say when they have received excellent treatment. The staff worked extremely hard to fulfil our mum's wishes to be home for Xmas and she was over the moon when she was allowed out for 6 hours on boxing day. This was only possible due to the help we received for equipment etc from all the various support agencies. Our mother chose to go home for her last few weeks and once again we were given the best support which was set up by the Orsett Ward. Thank you so much for making such a sad time bearable.

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Responses

Response from Basildon University Hospital 9 years ago
Basildon University Hospital

Submitted on 02/02/2015 at 09:08
Published on nhs.uk on 03/02/2015 at 00:01

Firstly, may we offer our sincere condolences for the loss of your mother. We appreciate this is a difficult time for you, so it means a great deal to read your very positive comments about the care and treatment your mother received on Orsett Ward at Basildon Hospital. The staff do a difficult job with skill and professionalism and ensuring patients and their relatives experience the best possible service is paramount. We are delighted that your mother's wishes to spend time at home over Christmas was fulfilled and that she was able to return home for her last days with the support offered by the Orsett Ward team. Your kind words have been shared with all staff involved in your mother's care. May we thank you once again for your comments and extend our best wishes to the whole family.

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