"Attended following referral from optician"

About: Sunderland Eye Infirmary

Having never been in an a&e before I left Sunderland eye infirmary with a very positive overall feeling. I was treated well at every stage. I feel extremely grateful and appreciative of our Healthcare. I was dealt with swiftly making my way through triage, nurse, doctor and finally registrar. Having arrived at about 4pm I have nothing but compliments for the staff that cared for me especially the nurse who tried her best to get a reading despite my being unable to stop blinking throughout her exam. My optician when telling me to go to a&e prepared me for staff to be unhappy about my using a&e but my treatment was far from this and quite the opposite. It's really nice to be able to pass on compliments like this when they are so very much deserved.

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Response from Sunderland Eye Infirmary

Thank you for taking the time to share your experience of care at Sunderland Eye Infirmary. It was really kind of you to do this and we will ensure your comments are shared with the team. They'll be delighted to know that their efforts have meant so much to you. We hope you're now fully recovered. Kind regards.

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