"Visit by Orthopaedic Doctor"

About: Royal Hampshire County Hospital

Overall we were treated well in A & E and the staff were pleasant and polite. My husband Alex suffered a badly bruised or possibly broken knee. (He is quite disabled in the first place). We were visited by the Orthopaedic Doctor who did not introduce himself to me or to Alex but just went in full-on saying that his knee was broken and that the best thing was probably to have an operation. My husband is unable to have an operation because he suffers with heart and lung failure. The Doctor failed to see that my husband was in distress as he was told his news about his knee (especially as we had been told previously it wasn't broken). I too was in shock, it had been a difficult day for us both. Basically the Doctor was very insensitive to both of our feelings and I felt we were treated as just another number.

Story from NHS Choices

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Response from Royal Hampshire County Hospital

Thank you for taking the time to leave a comment on NHS Choices. I am sorry that some of your recent visit did not meet the high standards we aim to provide. All feedback, positive or negative, is useful for us to help improve the patient experience. If you would like to discuss your experience further please contact our Customer Care team on 01256 486766 or email customercare@hhft.nhs.uk Mary Edwards Chief Executive Email: mary.edwards@hhft.nhs.uk

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