"An unhappy stay with you"

About: Sandwell General Hospital

I would rather not go into details of my health. I attended A&E recently via my GP and was admitted. I was sent to the surgical assessment unit where I must say that all staff in both of these Departments were very caring and kind. I was dealt with quickly and with care and dignity. The Doctors/Consultants that spoke to me and examined me were extremely kind, caring and informative. I was transferred to Newton 3 where all I heard was one team of staff moaning about another and the telephone constantly ringing out. I was then transferred to Lyndon 3 which I was initially pleased about as it was a quieter ward and the staff the first couple of days were very professional and caring. Sadly staff teams rotate and there are a certain couple of you teams that were extremely rude and uncaring. I heard inappropriate conversations about their personal lives, how they hated their jobs! The telephone never got answered. I was refused medication on two occasions which I informed my Doctor of..big mistake on my part because I got no help nor care from them at all then. I even heard the ward Sister talking about me...how upsetting and intimidating was that. All the Doctors, Consultants and other health providers were excellent and your cleaners are worth their weight in gold. I was very vulnerable and in considerable pain and I am saddened by the way I was made to feel during that week. I myself work for the NHS and would always defend the work we do. Sadly I was so hurt by my recent stay at Sandwell which in turn has upset my family. I fear for any future treatment that I may need as this in now our closest Orthopaedic Service.

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Response from Sandwell General Hospital

Thank you for your feedback. I was pleased to read your comments about many of the staff who cared for you with kindness and dignity during your initial time at Sandwell General Hospital. I am sorry that you had a different experience when you moved to different wards. I would like to investigate what happened and see how we can learn and keep improving the care we provide. Please could you send some more details to our Patient Advice and Liaison Service via swb-tr.pals@nhs.net so that we can look into this issue further. Toby Lewis, Chief Executive

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