"I entered the system through the 111 entry point,..."

About: Royal United Hospital

I entered the system through the 111 entry point, suffering a pulmonary embolism. My feet from then on did not touch the ground. In the space of a few hours I had had every relevant test and scan. I was attended to by countless nurses and doctors. I was diagnosed with kidney cancer. I was moved from A&E to the Medical Assessment Unit where I was looked after well. At no point did I feel neglected. The care seemed efficient and 'joined up'. Then I was found a bed in a post surgical ward where I was visited by consultants who addressed my problems and kept me informed. I then developed a lung infection which was dealt with efficiently and swiftly. I was then moved again to a respiratory ward, where I recovered enough to go home. Never was I felt under pressure to go home. The nursing staff were brilliant and worked like a real team and made me feel like family. The wards were small and well staffed. They were spotlessly clean and the food was excellent although I did not feel hungry. I was really impressed how the staff in this hospital remain cheerful and positive whilst dealing with a 'business' that is so challenging and throws up interminable variables. They were able to innovate, duck and weave with skill. After all this is not like running a supermarket! I was given a MRI a few days after leaving hospital and then had a meeting with my surgeon/consultant on the following Monday. I was introduced to a specialist nurse who took further blood tests. I have another consultation tomorrow. I have had detailed reports of my condition and given a treatment plan. I have been treated at all times with real sympathy, care and consideration. I have to say that I was briefly in this hospital 15 years ago and it is not the same place. All those years ago I did feel that morale was low and I did not feel entirely secure. All I can say is... Thank you and Well done!

Story from NHS Choices

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Response from Royal United Hospital

We thank you for your comments about the care you received at the RUH and will certainly forward these on to the staff in Emergency Department who, we are sure, will be very grateful for your kind words.

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