"Satisfactory appointment"

About: Victoria Hospital / Trauma & orthopaedics

(as the patient),

I had a very satisfactory appointment at Orthopaedic Outpatients in Victoria Hospital in Mr Whalmsely's clinic today. , I was treated with dignity and respect, had a thorough investigation, further tests and treatment planned. I arrived in good time for my appointment and was taken 15 minutes before appointed time.

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Response from Louise Ewing, Patient Relations Manager, NHS Fife

picture of Louise Ewing

Dear Mystery Shopper2

Thank you for taking the time to tell us about this and for doing it so promptly, as this will allow us to get the feedback to the right people. It is great to hear that you were seen early and that you were treated so well and left your appointment with a treatment plan in place. I will gladly share this now to make sure all those involved and the Management team get to hear about your positive experience.

Thanks for sharing


Louise Ewing

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