About: The Royal Liverpool University Hospital

Had to visit the A&E yesterday with my mum. The treatment she recieved was great & the staff were great. Such a shame the A&E department was so filthy. The cubicle we were sat in was so dirty I couldn't believe what I was seeing. The floor looked like it hadn't been cleaned in months & the whole department really does need a deep clean. The chairs in the waiting area had a strong smell of urine so bad we had to move seats. I know there are cutbacks within the NHS but this was just something else. I think this needs to be dealt with asap. The surgical ward looked quite clean & I did see staff deep cleaning that area. Felt very anxious about my mum being here because it was so dirty incase she picked up a bug. The toilets are disgusting also I was scared to use them ?? such a shame because I can see how busy the staff are trying so hard to care for the patients. We were seen by a lovely, kind staff nurse & my mum said the care she recieved in the surgical unit last night was fantastic.

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Response from The Royal Liverpool University Hospital

Thank you for your comments. We will pass on your positive comments to our Emergency Department staff. We are sorry to hear that the Emergency Department was not clean. We would like to find out more from you so we can investigate your concerns properly. If you would like to contact the Customer Relations Team, they will be able to help. You can contact them by phoning 0151706 4903/2265, via complaints@rlbuht.nhs.uk or typetalk 18001 0151 706 4903/2265.