"Big Thank you to ward 11"

About: Heartlands Hospital / General surgery

(as a relative),

My Nan was admitted to heartlands hospital on ward 11, in January, sadly my nan passed away but in the short time my Nan was in this hospital all my Nan done was praise the fantastic care, treatment & respect from all the Kind caring nurses & doctors on ward 11.

My family and I, all noticed how caring & professional every member of staff was on this ward. We are grieving such a sad loss of the most beautiful, kind hearted lady we will all ever know, but my Nan's passing was done with such respect & dignity, and thats down to such caring & thoughtful staff.

The NHS service is so quickly criticised by the media, very rarely is the NHS staff ever mentioned for how hard they all work, under such tremendous pressures, with still maintaining a loving caring approach to every patient.

A big thank you to all on Ward 11, I do hope they read this.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Bessie Louise

May I firstly extend my sincerest condolences to you and your family on the sad passing of your grandmother.

That you have taken the time to provide your feedback at such a difficult time is very much appreciated.

I will ensure that the team on Ward 11 are made aware of your comments and I am sure it will give them a big boost with all the focus in the media regarding the NHS at present.

Once again thank you for your positive comments and feedback it is of great value to us.

We are very sorry for your loss.

With Kindest Regards

Marie Helebert

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