"I would like to congratulate everyone who looked after me"

About: Colchester General Hospital / General medicine

(as the patient),

I attended a clinic at the Dermatological unit where some small swelling were diagnosed as a problem which should be surgically removed.

I subsequently attended the Elmstead Day Services Unit. Where the offending growths were removed and 9 days later the stitches were removed at the Out Patients unit.

From day one the treatment that I received was absolutely marvellous and could not be faulted in any way. I would like to congratulate everyone who looked after me and thank them for the very professional and caring way that I was treated.

Unfortunately the the admin and appointment system rather let the side down as the dates and times and venues of my appointments were changed on many occasions, inconvenient rather than life threatening.

I am a very happy patient of Colchester Hospital, so thank you all.

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Response from Paul Searle, Head of Communications, Colchester Hospital University NHS Foundation Trust

Many thanks for your comments and taking the time to submit them. We try really hard to improve our services based on the comments we receive from our patients, their relatives or carers. It's been very busy at the hospital too, so we're sorry your appointments were changed.

We have a quarterly At Our Best Awards scheme which recognises staff achievements and thanks them for what they do. It has a team category, an individual and a volunteer category.

You could enter the team/the person you were kind enough to write in about, by clicking here! http://www.surveymonkey.com/s/At_Our_Best_Awards

The Care Quality Commission (CQC) want to know what people think about our services - good or bad. http://www.cqc.org.uk/share-your-experience-finder

Could you also email the Colchester Gazette and ask them to publish a letter? Email is: gazette.letters@nqe.com

Lastly, we ask people like you who support our hospital to show that support by becoming a member. Sign up here: http://bit.ly/1c0LPjY

You’ll get our Mainstream magazine four times a year for free!

And don’t forget, you could follow us on Twitter or “Like” us on our Facebook Pages.

Many thanks

  • Peter Pan thinks this response is helpful
    {{helpful-1}} other {{helpful-1 == 1 ? "person thinks" : "people think"}} so too