"I arrived at A&E this morning having woken up in..."

About: Kettering General Hospital

I arrived at A&E this morning having woken up in AF, while this isn't normal it has happened a few times in the last 20 years I have been diagnosed with it. Having had all the tests which revealed nothing that would account for me being in AF they decided to, in my opinion, mask the symptom with a pill to slow the heart rate but offered nothing to correct the AF. They then all but kicked me out of A&E, despite my objections to the doctor and various nurses, I was really unhappy at being asked to leave still displaying the symptoms I arrived with. They had of course booked a consultant appointment, and told me to contact my GP Monday, leaving me with an ahrthmia for 2 days and more importantly I was someone else's problem. I know this is a financial decision, or at least a bed space issues as previous visits it was clear I would not be leaving until the matter was sorted. Not sent home to write a complaint that is likely never to see the light of day. To top it off as we were speaking to the discharge nurse, she informed me they didn't have the medication I needed to leave and I would have to get it myself, immediately as pharmacy were closing. When I got to pharmacy they couldn't dispense as the had no power for the computers. I couldn't get it anywhere else due to the type of prescription so forced to wait adding to the stress and unfairness of the situation, I write this still unwell will no doubt end up back in A&E tomorrow and have to pay another £8 parking to hopefully get the care my national insurance payments are supposed to pay for.

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Response from Kettering General Hospital

Thank you for taking the time to post your comments on the NHS Choices website. I am very sorry that you did not have a positive experience during your time in the Accident and Emergency Department and you feel the care you received was below what you expected. As a department we would welcome the opportunity to meet with you and discuss your treatment. Please do not hesitate to contact the department on 01536 492345.

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