"Minor operation 22/1/2015"

About: St Peter's Hospital (Chertsey)

I had an operation done to alleviate sciatica. Helpful and friendly people even though the hospital was full and the staff were stretched. Excellent surgeon very competent and approachable as were the anesthatists. Fantastic nurses, let down by a problem when I arrived on the ward from theatre. I was put in a single room at around 9,30. As far as I could tell nobody checked me for 2 hours and I did not have access to a call button. In addition my personal effects did not make it to the Ward until I kept asking after 1130 pm. Not good. The nurses also asked me where I had come from clearly things were not joined up. The following day the the staff were excellent and all went well I saw the surgeon and and his team again a physio appointments were made made made made and everything worked smoothly. I left at1230.

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Response from St Peter's Hospital

Thank you for taking the time to post your comments here. We're pleased to hear that your experiences with our staff and the care they provided were generally of a high standard. We are concerned to hear that you had a problem when you arrived on the ward after surgery. It is difficult to comment further without more details. If you would like to discuss this further and to help us to improve our services, please contact our Patient Experience Team on 01932 723553 or email pals@asph.nhs.uk

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful