"Wrong scales?"

About: Hertford County Hospital

I attended an endocrinology appointment and was quite insulted by what I was told by the nurse prior to my appointment. My height and weight was routinely taken before my appointment with the doctor as it has been everytime before any appointment. This time I was told that if I needed an operation I was not going to be offered one if I was in the obese category! I was also told I was ok as I was still in the overweight category, but I must lose 1 stone in the future I appreciate that I may be slightly overweight due to thyroid medication, but the actual scales in the hospitals were actually wrong as I did weigh myself both in Boots and my Gym the next day and it was 12.1 stone and not 12.9 stone as shown on the hospital scales. My BMI is 29.4 and not 29.7 even if it is still overweight and trying to lose at least half a stone. it is not helpful to be patronised by a member of staff just before a hospital appointment which most people do not look forward to especially as I am a regular gym member and everybody knows that muscle weighs more than fat which means BMI is not necessarily a good indicator of fat content.

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Response from Hertford County Hospital

Thank you so much for getting in touch, because there are three things that need addressing here: 1) Irrespective of their intentions, it does sound that the way you were treated did not recognise and support your right to be treated with dignity at all times - we need to be able to identify the staff member and talk with them about this very important part of their role; 2) We also need to get the weighing scales used checked because if you are right, then this is a fault that needs addressing quickly; 3) Finally, it sounds like a senior member of the team needs to be in contact with you personally, both to provide reassurance that your concerns have been taken seriously (and addressed) but also to apologise for any upset caused. To do all of this, however, we will need you to contact the Trust's generalenquiries.enh-tr@nhs.net email service so that we can ask for more information about the event so that the above three actions can be taken successfully. We hope that you give us that chance.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful