"Great Urgent care centre"

About: Erith & District Hospital

I visited the urgent care centre after work on Wed 21 Jan 2015, and was greeted by a pleasant and efficient receptionist who's personable approach put us at ease. Within 10 minutes we were seen by on call doctor who was fantastic and was very careful when examining my ankle. They recommended an x-ray to make sure and gave me the option of going to A&E for this or returning the next day for an xray at the urgent care centre. Given the convenience, speed and friendly nature of the staff I opted to return the next day rather than endure a long wait in A&E. They gave me use of crutches to help and we were on our way within 15 minutes of arriving. The next day I went straight for an xray and this was completed in 10 minutes. There was a longer wait to get the results given the department was busy, but this will still all done within an hour. The receptionist was the same person working the night before - he recognised me and remembered that I had to have an xray - a really nice touch. They were clearly overworked during a busy morning, from checking numerous people in, cleaning up a child's vomit, and making calls to a local hospital for one doctor to confer with another about a potential medical issue. Despite all of this they went about with a smile and was particularly good with the young girl who was unwell - assuring her it was not her fault. Finally, the on call nurse practitioner who I saw to look at the xrays was great - polite and friendly. The only comment I can make is that he had to leave to look at the xrays, rather than viewing them in the room together. It would be better if the facilities were in the room as this would help the patients to understand what is wrong with them. Overall a fantastic experience in the circumstances - to be open until 10pm is great and I will definitely think twice before using A&E again. Thank you for helping!

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Response from Erith & District Hospital

Thank you very much for your positive comments it is lovely to receive great feedback. On the notes of the X ray facilities within the consulting rooms - we are working hard with the Trust that provides the X ray facilities at the Erith Hospital site to ensure that our clinicians have the proper access to view the images within the UCC and hopefully this will be fully resolved shortly. I hope your ankle is getting better. Debbie Maxted Regional manager Urgent Care - The Hurley Group

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