"Worst Hospital Care"

About: Basingstoke and North Hampshire Hospital

I was sent to this hospital by SCAS on blues because of damaging my knee playing football. When I got to the hospital and had a X-ray I had to go to the loo but needed help but the nurse said try yourself first but I couldn't even put weight on it. After all that we spoke to the doctor and he asked stupid questions ie. have you smoked like five times. He sent me home saying there was nothing wrong with me. Few days later we had a call from fracture clinic saying sorry for your treatment can you come back please ASAP. I live in Liphook so I went to Royal Surrey and ended up have a urgent orp on my knee there was a bit of my knee cap floating in my lower leg.

Story from NHS Choices

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Response from Basingstoke and North Hampshire Hospital

Thank you for taking the time to leave a comment on NHS Choices. I am sorry that your recent visit to our emergency department did not meet the high standards we aim to provide. If you would like to discuss your experience further please contact our customer care team on 01256 486766 or email customercare@hhft.nhs.uk Mary Edwards Chief Executive Email: mary.edwards@hhft.nhs.uk