"Devon Referral Support Services"

About: Devon Referral Support Services Honiton Hospital

(as the patient),

Received note from GP (Dec 2014) and info on referral to a specialist. Contacted DRSS and they gave me options of hospital to see a specialist and gave me date in Jan 2015 at Honiton Hospital which was fine - was told I would be contacted nearer the time with details and name of specialist.

I never received any information so I chased DRSS in mid-Jan 2015 and was given name of specialist and a comment " Oh Honiton did not send you anything...", no explanation or apology.

On this experience I question what the DRSS is all about and does it justify its budget. I've had specialist referrals before and wonder what DRSS brings to the party?

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Response from Devon Referral Support Services

Dear ‘v7mjb’,

Thank you for letting us know about your experience of using the service, it is very important to us to know how the service is working from the patient’s point of view and so I am grateful that you took the time.

I would like to apologise for the response you received when you had to call us back. After we book an appointment, the hospital of your choice sends a letter confirming the appointment, which unfortunately did not happen in your case. This is not something DRSS is able to monitor so we won’t have realised that you had not received your letter but we could have responded better, apologised for the error and offered to contact Honiton to check on the details you required. I will contact Honiton Hospital and let them know that you did not receive your letter so that they can check that there isn’t a problem with their system.

The DRSS is here to offer patients a choice of time and place for their appointment and we aim to ensure that patients are seen by the right person at the right place, first time. Further information about our team can be found on the Northern, Eastern and Western Devon CCG’s website. Our page can be found at: http://www.newdevonccg.nhs.uk/information-for-patients/devon-referral-support-services--your-right-to-choose/100116

I hope that this will answer any questions you have but if not, please do contact us again either through Patient Opinion or by phone. My direct line is 01626 883702 and I work Monday to Wednesday 8 until 4.

Best wishes,

Susan Pearce

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful