"absolute shambles"

About: Royal Stoke University Hospital

My father was told he had to have surgery urgently for a 3 to 4 inch abdominal aorta aneurism way back in November. He prepared himself for surgery for 23rd December, only to have it cancelled date changed to 29th Dec, this was then cancelled for Jan 7th - cancelled the night before. He was then given a date of 20th Jan only to have it again cancelled the night before - he has now been given a date of 3rd February! Excuses and more excuses. Absolutely disgraceful! If the only reply is another fawning apology don't bother.

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Response from Senior Communications Officer, Communications, University Hospitals of North Midlands

Dear 'Anonymous'

Thank you for taking the time to provide us with feedback about your experience of University Hospital of North Midlands.

Please can you contact our PALS Team (Patient Advice and Liaison Service) so that they can investigate the issues that you have raised further. The PALS Team can be contacted on 01782 676450 or 01782 676455 or by emailing patient.advice@uhns.nhs.uk.

UHNM Communications Team.