"waiting time"

About: Royal Lancaster Infirmary

I am under a surgeon at the royal . my case is quite complicated and i appreciate that things have to be checked properly prior to my surgery . however having had the checks asked for by the surgeon and a pre op assessment done over a month ago i am very disappointed that i have heard nothing . contacted the hospital today and was informed that the surgeon hasnt even looked at the report she asked for . in the mean time my condition worsens . was told by the people that allot the operation times that it could be months yet as my surgeon hasnt even put me on the list . where is the patient care and involvement?i am just left hanging in the wind having no information and increasing pain

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Response from Royal Lancaster Infirmary

We are sorry that you haven’t received the care you expected from Royal Lancaster Infirmary. We would need some more information from you in order to investigate fully and provide you with a response, and we’d therefore ask you to contact our Patient Experience team on 01539 795497 to allow us to carry this out.

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