"Great staff making an unpleasant experience..."

About: Darlington Memorial Hospital

Going into hospital is quite a scarey experience on occasions. I went in for a flexible sigmoidoscopy. I was not looking forward to the experience to say the least. Everyone I met, from the receptionist to the specialist, made me aware of what was going on and went out of their way to make me feel as comfortable as possible. I was very impressed by the level of service whilst I was there.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your recent visit to Darlington Memorial Hospital. I am very pleased to hear that you had a positive experience and that you are happy with the care you received. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your very kind comments will be shared with the Matron to pass on to the staff. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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