"Unhappy with attitude of nurse in A&E"

About: Crosshouse Hospital / Accident & Emergency

(as the patient),

I injured my knee at school a few weeks ago. I couldn't move it at all.

When the ambulance came I was put in the ambulance and took to crosshouse hospital a&e. When I got there I was taken into a room there.

The first nurse who came in was nice to me and was talking to me and trying to take my mind off it, however when she left I was sitting myself for about half an hour. After that another nurse came in by this time my mum was in the room.

Her attitude was a disgrace tbh, she looked as though she didn't believe me that the pain was so bad she just kind of growled at me for most of the time.

After I had my x ray which was painful but the nurses were nice there, I was taken back to my room and was told by the nurse that I hadn't broken it but I had slightly tore the ligaments.

She told me that I had to get up but I just couldn't. She never offered/gave me any help at all. I tried and tried but I couldn't. I was screaming and was in tears with the pain. She just stared at me and brought in another nurse who was really nice. She helped me get up and I was up in 5 mins.

I was then given crutches and told to do exercises. I wasn't told what exercise to do I wasn't told what I could do to help it. I was just basically thrown out as if they couldn't wait to get rid of me.

I was shocked and disappointed by my visit and was disgusted by that particular nurse's attitude.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran

picture of Eunice Goodwin

Dear weejimmyf1,

Oh dear, torn ligaments can be very sore. I found this out to my cost when I ‘flew out’ my front door (horizontally) while carrying my electric hedge trimmer (plugged in and switched on!!). Fortunately it was only the landing awkwardly that did the damage, not the hedge trimmer. (Yes, please do have a laugh, it is great medicine).

From what you say, you found the nurse’s attitude to be very poor and you were in a lot of pain. I am sorry you found this experience to be disappointing and varying in acceptability. I am also sorry you did not get good guidance as so the best exercises. I will pass this onto the A/E team for their consideration.

If you wish to let me know your name and date of birth the A/E team will be able to look into this further for you. With this information we can also establish what exercises you should be doing to get your knee and ligaments back to health. If you do want to contact me, you can email me on eunice.goodwin@aapct.scot.nhs.uk or phone me on 01563 826222.

I do hope you are in less pain now.

Best wishes,


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