"A&E brilliant, shame about attitude of staff on..."

About: St Helier Hospital

Cannot fault staff in A and E who treated mother after another fall with respect and dignity. Just a shame that on moving to various wards, she is now feeling vulnerable and scared of certain staff. On talking and raising one issue with a junior staff sister, told my mothers lack of being cleaned wad due to agency staff! Sorry but where is the accountability? Very very sad to see older patients not shown simple kindness or empathy! Ok, staff technically follow mandatory guidelines on moving patients, but would a not of reassurance and talking to patients be too much to ask for. Also surprised that on a number of occasions have found no water and alarms out of reach. Now come on - these are basics! With a nursing background, I honestly feel that maybe ward managers and sisters/lcharges should be walking around a bit more. As for weekends ensure you have a mix of stronger nurses on rota. Seriously heartbreaking to see these things, although in fairness not everyday.,St Helier, I am strongly tempted to put some spy cameras in there!

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Response from St Helier Hospital

I am deeply concerned about your experience at St Helier, and would ask that you contact our Patient Advice and Liaison Services (PALS) on 020 8296 2508 or by email at pals@esth.nhs.uk and ask to speak with either one of our two Care of the Elderly matrons who will be able to talk with you about the specifics. We strive to give every one of our patients the very best care possible, so I am keen to find out more about the issues you have raised and make sure that it does not happen again. Pippa Hart Chief Nurse

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