"Treatment at E & A Over the so called Christmas..."

About: Royal United Hospital

I had the misfortune to need help at 10.30 pm on Boxing day with a severe chest infection and difficulty breathing and was attended by a Paramedic then transported by ambulance to the A & E department of the RUH in Bath. Despite what the media would have you believe I did not experience the out of control chaos portrayed. I was received at A & E and swiftly found myself under the expert supervision of the high care section. I happen to think the magical figure of 80% seen in the required time is pretty good but even that does not reflect the actual speed in which many are handled. I also wonder how many of the so called 20% perhaps should not be there. I am not sure if the media is actually complaining about the service provide by the NHS or snapping at the heels of the government over funding which seems to be a National sport at election times!! I do accept however that on occasions things go horribly wrong and these cases get well reported but I can only speak from my own experience which was absolutely superb - Well done A & E Staff and many thanks. Jim Speed

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Response from Royal United Hospital

Dear Mr Speed, we thank you for your comments about the care you received at the RUH and will certainly forward these on to the staff in Emergency Department who, we are sure, will be very grateful for your kind words.

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