"Visit to ED 15.01.2015"

About: Queen's Medical Centre

I am aware of how hard all our overworked staff work and we are grateful but I have to admit that visits to ED with my 90 year old mother are always so long and traumatic. From being told that she needed an ECG and a blood test to test digoxin levels, we were launched onto the ED merrygoround and it was a full 16 hours before she had access to a bed in the QMC. So long and drawn out. We had no sleep for a full 24 hours. The department was unusually quiet yet the waits remained as brutal as ever. So terribly traumatic for a woman of 90. There surely must be a better way to care for patients such as this. We were forced by circumstances to attend ED, it was not our choice to do so. As a family we care for her at home but the support to help her remain there is woefully inadequate. It is not surprising that ED gets overwhelmed.

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Response from Nottingham University Hospitals NHS Trust

We have received your feedback and are looking into the concerns you have raised. Sorry it has taken longer than we would have liked to come back to you. We will post a fuller response to the comments you have shared with us over the coming days.

Response from Nottingham University Hospitals NHS Trust

We apologise that you and your mother experienced such a long wait whilst in ED. Unfortunately due to seasonal pressures, the hospital has been extremely busy and there have been long waits for beds to become available on the wards. We always aim to work within the Government 4-hour access target time, however we will only move patients out of ED if there is a bed ready on the ward. We try to ensure patients are comfortable throughout their stay in ED, with meals, beds (when available) and regular observations.