"MRI Centre Radiographers extremely rude and..."

About: Hull Royal Infirmary

My daughter attended the MRI centre on 16th January 2015 for a 9.45am appt. She had brain surgery in October 2014 where she received excellent treatment and care. The consultant and his team along with the staff on ICU and wards 4 and 40 were marvellous and totally professional. (I have submitted a separate review re this) Unfortunately when attending the follow up MRI she was not treated with the same professionalism. A radiographer came to insert what my daughter thought was a cannula into her hand as a dye had to be inserted to perform the scan. My daughter told the radiographer she always felt unwell when she had had a cannula inserted before. As it was inserted she started to feel sickly and faint, she told the radiographer how she felt and said I have been told before to lay down or put my legs up to make me feel better, so she put her legs up on the side of a chair, the radiographer saw her and she said O.K. and then left. My daughter thought she was going to faint and vomit so thought the best thing to do was to raise her legs even further, so she rose her legs to the top of the chair. A chap came into the cubicle and said, in a rude and derogatory manner "Get your legs off that chair" My daughter said "I can't, I feel ill" he replied, "people have to sit on there so get your legs down" and walked off. The original radiographer came back with another radiographer and as my daughter was very upset at how she was spoken to she told them what had happened. My daughter explain she did not know who this chap was and the additional radiographer said that he was a radiographer" then said "we have strict rules about things like this" My daughter said "what was I to do, there is no where to lay down and I feel sick and faint" the radiographer replied "you should have gone to reception to get a sheet to put over the chair, "how could I when I felt I was going to faint, I did tell the first radiographer I always feel faint when I have a cannula inserted, she replied brusquely "you haven't got a cannula in it's just a piece of plastic" my daughter replied "whatever it is I still feel ill" My daughter then went into have the scan and she saw the radiographer who told her to get her feet down, as she was so annoyed and upset at the way he spoke to her she said to him "you should not talk to people like that" he replied, "people have to sit on the chairs" my daughter answered "well there are ways and means of speaking to people and you shouldn't be talking to patients like that" With that the additional radiographer said harshly "lets leave it now" At this point my daughter was on the verge of tears and then had to go through procedure of the scan which she was anxious about anyway. She was in tears for the rest of the day. We all appreciate that cleanliness and hygiene are paramount, but under the circumstances my daughter had no alternative than to do what she did. The staff should have understood, but they were rude, unhelpful & derogatory.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk . or contact the patient experience team on (01482) 675189 where we would be more than happy to help. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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