"I risked my eye sight by going to this clinic."

About: North Middlesex Hospital

I am supposed to be followed up every 6 months as high risk for glaucoma. They kept postponing my follow up so 6 months became nearly 9 months. No one bothered to either rebook my visual fields test too, or to tell me to come twice, so I missed my visual fields test.... Outpatient reception computer did not work. Clinic reception computer worked but was useless as doctor-patients lists disappeared and it was impossible to track my file. When I entered the clinic stuff members were running around like headless chicken and about 20 people aggregated around the secretary reception without knowing what to do. I joined the queue. The lady before me said she was waiting for over an hour. The secretaries told me that my file is missing so I cannot see a doctor before tracing it. After I talked to the lead consultant they agreed to try and look for the letter they wrote after my last appointment. I then saw the registrar who did not have the letter yet but half way through the appointment my file appeared miraculously. This was lucky as the nurse followed with 'my' letter, that was soon revealed to be another patient's letter... My eye pressure was measured. I was told that I am in high risk for both glaucoma and retinal vein occlusion (i.e. blindness). I am a medical doctor myself so I know that by now I fulfil all NICE criteria for treatment to lower my eye pressure. Nevertheless, I was sent home with no treatment or further medical evaluation with a promise that I will be seen in 3 months time... Since then, by GP and two private consultants were astounded to hear that no treatment was started immediately. If you want to retain your eye sight - I urge you to exercise your constitutional rights to make choices about the service that you receive and refuse to go to this clinic.

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Response from North Middlesex Hospital

Thank's for the feedback. Sorry you were not happy with the treatment you received. I am the managing director for ophthalmology services, elizabethball1@nhs.net and will be sharing your comments with my team.

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