"Inefficient X-ray Department"

I attended for an X-ray prior to an outpatient appointment on 7/1/15. On arrival at 10.30 I was informed that the waiting time was an hour and a half. How can a department be running 90 minutes late by 10,30 in the morning? When called to a sub-waiting area there followed another 30 minute wait, during which it was extremely interesting to watch the lack of impetus from radiographers who seemed to show know interest in trying to reduce the delays and ambled about from examination rooms to processing, leaving the X-ray room empty, (thus adding to the delays, especially when 'repeats' were required). The radiographers, apart from a student, looked unprofessional, wearing theatre scrub tops, with no proper tunics in sight. As a retired Superintendent Radiographer (at another Trust) it is my opinion that the staff of this department needs lessons in good working practice. I have stated 'Don't Know' as the department visited because X-ray (or Imaging or Radiology) are not included in your drop-down list - please rectify!