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About: James Paget University Hospital

My mother-in-law was extremely pleased by the way she as supported by ambulance staff en route to the hospital, the doctors, nurses and catering staff, and would like the people involved on her admission on 8th January to be thanked and she had no issues with her treatment or stay. The issue which did cause consternation was the lack of communication on discharge day. i) As the carers, at no time were we contacted, despite taking the initiative during her stay to give the nursing staff our home and mobile numbers. ii) We found out that Monday 12th was discharge day we arrived to visit that afternoon but no time for this was given and after 4 and a half long hours a nurse appeared with medication to issue, and just said that they always have to wait for pharmacy! This is not 21st C customer care and it is not good enough. Patients should be given an average time for discharge and collecting carers chould be told.

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Response from James Paget University Hospital

Thank you for your comments about the care your mother in law received. I have passed them on. In relation to your concerns about her discharge, this has already been flagged as an issue that we need to do some more work on, so I have passed your comments through to be included. Please be reassured that we do want this process to be as smooth as possible for everyone concerned. Thanks for bringing it to our attention. Ann Filby, Head of Communications

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