"Good service, am grateful"

About: New Cross Hospital

I visited A&E one summer evening with severe abdominal pain, having visited a walk in centre earlier in the day who told me to go to A&E if the pain worsened. We waited about 2 hours to be seen, which I thought was pretty good for a packed A&E room! The doctors were very good, deciding what was wrong and they gave me multiple pain medicines. Their code of practice told them to discharge me and send me for a CT scan the next day, but I was in so much pain that they kept me in overnight. The staff were quite polite - although I did get told off for being sick onto the floor (which obviously never happens in a hospital!) so that was not pleasant. After the scan, the wait for a doctor to see the results was so long that I eventually asked a doctor visiting another patient, who chased up the results for me. Not brilliant speed for a hospital but mostly very good service.

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Response from The Royal Wolverhampton NHS Trust

Dear MissVix

Thank you for sharing your comments relating to your patient experience in our Emergency Department. Your comments have been noted and will be shared with the staff in our Emergency Department.

Kindest regards

Carol Bott

Head of Patient Experience and Public Involvement