"Head injury from being kicked in the face by a horse"

About: Crawley Hospital / Urgent treatment centre East Surrey Hospital Queen Victoria Hospital / Maxillo-Facial surgery

(as the patient),

Initially visited walk in centre at Crawley Hospital which was very good and I was seen within about an hour. X rays confirmed a cheekbone fracture and they organised a CT scan at East Surrey and a follow up appointment in the MaxFax clinic at East Grinstead, having spoken to both hospitals on the phone.

East Surrey is the weakest link! What a shambles. Spent about 5 hours to have the CT scan and be told to go home. I was still put through all the pre assessment checks even though the CT scan had been pre arranged. One Practitioner did at least try to short cut the system to speed things up.

A senior doctor in the A&E department was on their facebook page on their mobile and didn't even look up from the desk when I complained of being in pain! Absolute farce in my opinion. I would not allow mobile phones in A&E!

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Response from Garry East, Assistant Director for Clinical Support Services, Clinical Support Services, Surrey and Sussex Healthcare NHS Trust

Dear Nomeski,

Im sorry to hear about your poor experience at East Surrey Hospital. I would like to investigate this for you so that we can fully understand what has gone wrong during your care with us. If you could email me directly with you contact details then I will look into this for you.


Garry East

Associate Director - Clinical Support Services

Surrey & Sussex Healthcare NHS Trust

E-mail: Garry.East@sash.nhs.uk

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Response from Nick Fairclough, Head of Marketing, Communications & Intelligence, Sussex Community NHS FoundationTrust

We’re pleased to read that we provided good care at Crawley Hospital, and hope that you are making a good recovery. Thanks for sharing your thoughts with us.

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