"We were very upset by insensitive staff"

About: Hull Royal Infirmary / Diabetic medicine

(as a relative),

I went with my wife to visit the outpatients department at Hull Royal Infirmary Hospital. She is diabetic which she controls by tablets and a diet. She has a problem with taking Aspirin. The basically told us that if she takes the Aspirin she will bleed to death and if she does not take it she will die anyway because her blood will clot.

They were so insensitive; do they have to be like this? We are elderly and it is not nice to be spoken to like this, they were just so rude with no feeling. We have to go back again for another check-up and I just hope that they are not so rude again.

It was really very upsetting for my wife and I.

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Response from Engagement Section Assistant, NHS Hull

Dear Diligent477 Many thanks for placing your posting on the Patient Opinion website. We are very concerned to hear about your experience at the outpatients department and have asked our colleagues within the Hull and East Yorkshire Hospitals Trust for a response to your comments; however, it is difficult for them to investigate without knowing more detail. Therefore we would encourage you to contact the Patient Advice and Liaison Service to discuss the matter further, either on the telephone on 01482 623065 or by email NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please contact us either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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