"some good some bad"

About: University Hospital Of North Durham

I was admitted at 2pm and told I wasn't in labour and sent home was in agony so rang back at 10pm to be told could go threw but would be going home as defo not in labour got there and got checked and I actually was after that i had the same midwife who was on shift unti 730 which happened to be the exact time I gave birth she was brilliant but as soon as she went everything went down hill. I lost way too much blood they forced me to get up which resulted in me feeling faint. Then I was left without pain relief for hours at a time. Told to rest then they wouldn't let me as were in and out trying to get blood which they knew they couldn't get. Overall experience was before labour 1/10 during labour 10/10 after labour 0/10. I just wanted to go home as I knew I could have pain relief and rest.

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Response from University Hospital Of North Durham

Thank you for providing feedback on your visit to Maternity at the University Hospital of North Durham in September 2014. I am very sorry to hear that you were unhappy with your some of your experience on this occasion and we will make sure your feedback is passed to the Matron to discuss with staff in the department. I am pleased that you felt the care you recevied from the midwife during your labour was good. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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