"Saw a doctor - failed to diagnose a simple ailment"

About: Croydon University Hospital

Went to the Urgent care centre at Mayday, first time ever, as it was Xmas and GP closed. Had a small tumour which was frequently bleeding. Saw a doctor after less than a hour. Twice I asked what it was (I later learnt it was pyogenic granuloma from a more competent doctor, the private GP where I work). Twice he said he didn't know, but did offer to cauterize it with silver-nitrite, all the same. Although I declined as he seemed to discourage me with talk of high levels of pain. In the end he just gave me the small band-aid possible to replace the one I'd removed. Is it worth formally complaining? this doctor seems to be not skilled to practice.

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Response from Croydon University Hospital

Dear Bad Finger I am so sorry to learn that you were unhappy with the service you received in the Croydon Urgent Care Centre. The Urgent Care Centre, situated in our Accident and Emergency Department, is commissioned separately by the Croydon Clinical Commissioning Group and is managed by Virgin Care. We have passed on your comments to VirginCare, but if you wish to contact them direct with more information about your visit, you can do so by contacting their service manager (caroline.bampton@virgincare.co.uk) or at www.virgincare.co.uk

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