"Waiting Times"

About: Clatterbridge Hospital

I injured my knee in June of 2014. After seeing my GP and being sent for an MRI scan I had an appointment with a consultant at the beginning of October who told me that I would need an anterior cruciate ligament . When I asked for a timescale for this for the operation I was told that in order to meet his targets it would be before 26/12/14. We are now halfway through January and after a call to the department today a very pleasant and polite member of staff told me that the operation may now be in February. I am in a situation in work ,where I am unable to do my job fully because of this injury and I am suffering a reduction in pay as a result, my employers are also enquiring when I will be having the operation as they will need to arrange cover for my post during my absence and recuperation. I am unable to furnish them with those details at the moment. What makes the situation more galling is that a colleague in work has suffered the same injury. He went to see his surgeon one full month after me and has already had a succesful procedure, this was at Whiston Hospital. To say I am underwhelmed by the performance of Wirral Hosptial Trust would be an understatement.

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Response from Clatterbridge Hospital

We are very sorry to hear about the delay you have experienced in having your operation. Wirral University Teaching Hospital NHS Foundation Trust is committed to the provision of high quality care for all patients, however we realise that there may be times when we do not always get things right. We have forwarded your comments to the Orthopaedic department. However, we would like to investigate your concerns in more detail. If you would like for us to do so, please ring the Complaints Department on 0151 604 7660, email wih-tr.Complaints@nhs.net or in writing to Complaints Department, Arrowe Park Hospital, Arrowe Park Road, Upton, Wirral, CH49 5PE. The Complaints Department can discuss the best way that we can try to address your concerns.

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