"Excellence Service and Care from Staff - Very..."

About: Queen Victoria Hospital (East Grinstead)

I attended on 9/1/15 as an outpatient for an operation to have a wisdom tooth removed under general anaesthetic. I arrived at the hospital at 8am and was greeted by staff in the main theatre's reception before undergoing some initial tests before my surgery. I was able to meet both one of the surgeons who would be carrying out the procedure and also the anaesthetist who were able to answer some questions I had beforehand. I was taken in for my procedure at around 11am (which was the time I'd been told to expect), woke up in the recovery area around midday and was then released from the discharge area by 1pm. I was particularly grateful to the staff in the recovery and discharge areas who took excellent care of me after I came round from the anaesthetic, took the time to talk me through the checks they were carrying out and answer my questions on after care. I even got a little tub of ice cream before I was discharged and the nurse taking care of me arranged a taxi on my behalf. All in all, it was a surprisingly pleasant experience and I'd recommend the good work that the staff are carry out there :)

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Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Anonymous

Thank you for your feedback in relation to your recent visit to Queen Victoria Hospital.

We work very closely with our surgeons and anaesthetists to ensure that all possible options are considered where possible prior to surgery, including patients in this process and ensuring that they are involved in any decisions made. Where surgery is required our teams are focussed on care and compassion in order to make any time in the hospital as comfortable as possible, including giving patients ice cream! It is a real credit to our staff and service that you feel happy to recommend us to others.

Thank you for taking the time to share your experience and express your kind appreciation for the care you received. I wish you all the best with your continued recovery.

Kind regards,

Nicolle Tadman, Patient Experience Manager

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