"problems every time my brother is admitted"

About: Hull Royal Infirmary / General surgery

(as a parent/guardian),

My brother has received appalling treatment on A. A. U. after admission to A & E. He's disabled and the communication to support him and read his notes from the nursing home where he lives has been sadly lacking. Staff fail to read his passport which clearly gives information to keep him safe and comfortable, it's normal for him to receive NO FOOD what so ever for 3-4 days each admission and his medications are usually missed entirely or given randomly - worrying as most cause painful distressing withdrawal symptoms! Of course he can't ask for food or medications or pain relief and when he is agitated they wonder why! ! I feel sick with worry each time he's admitted, I blame the Management, Nurses are expected to be superhuman - I don't think they don't have enough Nurses on duty to care effectively for patients and they are expected to manage regardless. Some of the nursing staff have been wonderful, bosses give them respect and support - not cutbacks.

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Response from Hull Royal Infirmary

Thank you for placing your posting on the NHS Choices website. We are sorry to read of your recent experience and we will ensure that the staff concerned are made aware. If you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on telephone number (01482) 675165. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, Patient Experience Department Hull and East Yorkshire Hospitals NHS Trust.

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