"Stress-free minor surgery"

About: Holme Valley Memorial Hospital / Day surgery

(as the patient),

Just want to share my excellent and stress free experience at this surgery yesterday.

I had an evening appointment at the See & Treat clinic with Dr Wright and his team. The appointment was 5 mins late (not a problem when my GP is usually 30 mins behind time).

I met with Dr Wright, he assesed my requirement quickly and efficiently - he ascertained if the surgery was required and after consultation, moved me into the theatre. In the theatre I was introduced to his team (5 in total including himself).

I was placed on the bed and given the required anaesthetic. Dr Wright and his team chatted to me throughout the procedure to keep me informed and relaxed.

The procedure was completed and my personal aftercare requirements were explained. I was discharged happily at 7:05pm (20mins total time in the hospital).

My only criticism - there were no cups in the water coolers.

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Response from Louise Thornton, Customer Engagement Manager , Adults Planned and Health and Wellbeing Business Unit, Locala Community Partnerships

picture of Louise Thornton

Hi Bazbarron

Many thanks for your great feedback. 20mins in total including assessment, treatment and aftercare all in a relaxed atmosphere, that's what I call great customer service. Really sorry about the cups I have asked theses are checked regularly to prevent it happening again.

Thanks again for posting

Louise Thornton

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