"Very unhappy!"

About: Bradford Royal Infirmary

whilst in labour even though they knew that I had a high temperature & my waters had been gone for nearly 24 hours they were still very slow in doing anything causing me to get infection and get rushed into theatre and being very poorly, my daughter then got put on antibiotics as well as myself, we were put on M4 where the toilets in the room were out of order for the whole time we were there, other toilets were dirty bed pan left in corner of one bathroom covered with a towel which turned brown it was there for that long, floors are dirty, midwife was giving me a blood transfusion and blood went all over the midwifes hand (no gloves) and all over the bed which my mother ended up changing as even though they kept saying they would come do it nobody did My daughter had to wait over 2 hours for her antibiotics being give to her. Some of the midwifes are rude and handover a seem poor. Midwife came to me in the morning & said "I've just been looking at his notes and *blah blah blah*" where I sat and thought clearly you haven't because if you had you would know the he is intact a she which I found extremely rude. Not only has this put me off going to the BRI for anything again it has also put me off the thought of having anymore children

Story from NHS Choices

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Response from Bradford Royal Infirmary

Hello, thank you for your comments. The experience you have described was unacceptable and falls far below the standard we expect to be delivered. I would urge you to contact the PALS department to discuss your concerns, particularly in light of the level of unsatisfactory experience, on 01274 364021 at Bradford Royal Infirmary or 01274 365853 at St. Luke’s Hospital. The text phone number for deaf people is 01274 382580 at Bradford Royal Infirmary. You can also email pals@bthft.nhs.uk. Thank you.

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