"friendly staff :-D"

Dear Gemma Congratulations on the arrival of your new baby girl, hope you are getting some sleep! Many thanks for your feedback on your experience of our maternity services at Burnley General, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the team, who will be very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. Could you possibly let me know the exact date and time you were in then I can make sure that the midwife you mention in such lovely terms gets a personal thank-you? I can be contacted on the details below.. Also if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks again and best wishes Wendy Stobbs, Patient Experience Facilitator