"NHS at it's best !!!"

About: Castle Hill Hospital

I attended an MRI scan on Saturday 10/01/15. I was terrified after previous horrendous experience. I was to have both eye orbits scanned and knew this would involve a) keeping still and b) being put into a tunnel type device. I was so terrified that my GP gave me diazepam in the run up. What I didn't share with the excellent two staff, one nurse and one radiographer concerned was that I, myself, had been a nurse for 33 years and during that obtained RN level I and an hons degree in Nursing studies. In the past I have unfortunately found the NHS lacking in some respects but these two staff have restored my faith in the NHS. They showed me kindness, respect, empathy and gave me the courage to have the scan done with repeats !!!! Their real quality was they talked to me and gave me the confidence I needed to undergo this procedure. They showed me that there are people in the NHS that really care for people and I can't thank them enough. I sincerely hope this message is shared with them from a very grateful patient Christine Whittaker 10/01/15 MRI scan of both eye orbits (Above and beyond - well done!!!)

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Response from Castle Hill Hospital

Dear Christine, Thank you for adding you comment to the NHS Choices website. It is always a pleasure to receive such positive feedback and we will ensure that the staff concerned are made aware of these. If you would like to become more involved in decisions about local healthcare, we are recruiting members. By becoming a member you receive our quarterly newsletter, find out more about your local NHS and help us improve local services. You can also attend our ‘medicine for members’ sessions and respond to questionnaires. You don’t need any special skills or experience to become a member; you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either email foundation.trust@hey.nhs.uk or telephone the Corporate Affairs office on (01482) 675165. If you need to discuss our services further, please do not hesitate to contact our Patient Advice & Liaison Service on (01482) 623065 or email on pals@hey.nhs.uk as we are always striving to improve our patients experience. Thank you once again for taking the time to provide us with your views on local NHS services. Kind regards, The Patient Experience Team Hull and East Yorkshire Hospitals NHS Trust.

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