"Not happy at all!"

About: Darent Valley Hospital

Arrived at the hospital in agony Saturday evening had no sleep the night before, my contractions were 2 every 10 minutes, I was told to go home, I begged them to see if I was dilating at all, was 5cm so was admitted onto a ward, luckily I begged them to check me out as I would of been sent home. Because my contractions weren't every couple of minutes I was left screaming for pain relief until 3.45am Sunday morning, I grabbed hold of my partner and said I needed to push, suddenly 2 midwifes came running in and told me to get my leggings off as I was told not to get my nighty when I asked them if I could, as soon as my leggings were off they checked me out all down below I was 9 1/2 dilated and my sons head was on it's way out, I was told to get my leggings back on which I refused to do so I was wheel chaired round to the delivery suit where I was handed the gas and air which I had no idea how to use so ended up chucking it aside. I delivered my son is 15 minutes. After my baby was born I was told he weighted 6lb 14oz, when taken round to a ward I was told there was a mistake and he was 6lb 10oz. I had a lot of back labour so I asked for some paracetamol the lady was unable to give me any as she was the only person working and she couldn't leave her little reception desk. I was told to feed my baby even 2-3 hours so I had an alarm on my phone ready to go off at every feed I needed to do, I fed my son 1am Monday night put him back to sleep and as I was drifting back to sleep a nurse came and opened my curtain shouting my name and asking if I had fed my baby, like I was going to forget which I thought was extremely rude! When I was able to go home, my midwife visited me at home and my son was weighed on the scales and had lost 15% of his birth weight, so I was admitted onto the intensive care ward, I was monitored for 24 hours, they monitored my every move with my son, from feeding to changing his nappy, I was a first time mum so I felt the pressure. After being monitored for 24 hours my son has put on more weight than they had ever expected, was put down to my baby being weighted wrong at birth, not just by a couple ounces but by over a whole pound! Not only didn't I experience these problems there were other things I wasn't happy with. All in all I wouldn't recommend this hospital.

Story from NHS Choices

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Response from Darent Valley Hospital

I would like to apologise on behalf of our maternity service, as the care you received clearly did not meet the standard to which we strive. There clearly was a lack of communication, in particular during your early labour and following your son’s birth when you required assistance. I would very much to investigate your complaint further and offer some debriefing following your difficult experience with us. If you would like this to be arranged please contact my secretary on 01322 428487 or email debbie.johnson@dvh.nhs.uk. Kind regards Debbie Johnson, Midwifery Manager Darent Valley Hospital

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