"I have just come home from an angioplasty..."

About: Royal Blackburn Hospital

I have just come home from an angioplasty procedure and would like to thank .everybody involved.having had an angiogram a few months ago I had some idea what to expect but knew this was longer and more involved, my consultant has the confidance and skill of a man at the top of his game and i hear only good things about him and very well deserved I think this helps filter down the rest of the team.The nursing staff of all levels were excellent,they were competant and pleasant throughout and always a smile but above all a genuine sense of caring. the worst part was being taken in to the cath lab and lieing there being prepared looking up at all the equipment but I needn't have worried ,during the procedure i was constantly monitered and any discomfort was dealt with immediatly. I can't praise eveybody enough,keep up the good work.

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Response from Royal Blackburn Hospital

Dear Anonymous Many thanks for your feedback on your experience of our Cardiology service at Royal Blackburn Hospital, and thank-you for taking the time to do so. I will make sure your appreciation is passed onto the Cath Lab team and I am very pleased to hear that your recent experience with us was really positive as we always strive to deliver safe, personal & effective care. I would really appreciate you getting in contact to identify your consultant so that I can make sure your comments are passed onto him, as I am sure he would appreciate reading them. Can you possibly either call or email me on the details below? Also, if you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services. You can either contact me (Wendy Stobbs) on 01254 734471/ 01254 733704 or email me on wendy.stobbs@elht.nhs.uk. Or if you would like to share your experience in confidence with an independent organisation please contact Healthwatch BwD on 01254 504985 or info@healthwatchblackburnwithdarwen.co.uk Many thanks Wendy Stobbs, Patient Experience Facilitator

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