About: South Western Ambulance Service NHS Foundation Trust / Emergency ambulance

(as a parent/guardian),

One saturday evening, our sixteen year old daughter suddenly took myself and my husband by complete shock by suddenly having a seizure, we were not totally sure at the time what was happening to her and therefore dialled 999. within minutes a quick response car arrived and shortly after an ambulance with Lizzie and Tom paramedics who took us to hospital. This quick response and true professionalism of both teams were outstanding.

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Response from Laura Martin, Patient Engagement Administrator, Governance, South Western Ambulance Service

picture of Laura Martin

Dear Millie smith

Thank you for taking the time to share your experience. I hope your daughter is recovering well.

It is always rewarding to hear that our staff are continuing to provide excellent care to our patients when they need us most.

I would like to pass your kind comments onto the Paramedic and Lizzie and Tome, the ambulance crew who came to your aid. Would you be able to contact me, laura.martin@swast.nhs.uk or call 01392 453831, at your convenience, with the date and address that the ambulance attended? This would allow me to identify the staff involved and ensure they are recognised for the care they gave.

Thank you again for providing feedback on our service.

Kind regards


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