"Approximate visiting times by District nursing"
About: Bromley Healthcare / District nursing Bromley Healthcare District nursing BR2 7EH
Posted by Brownie (as ),
Unfortunately, in the last couple if years both of my parents and my husband have had to use district nursing services, in two different health authorities. Whilst I have nothing but praise for the service itself in that all of the staff, including admin, are friendly and efficient, it is extremely frustrating that they are unable to give an approximate time for their visits.
Even if the patient is housebound, it causes unnecessary anxiety when they are expecting some one to visit and would like to plan their day. My mother was even concerned about going to the toilet in case she missed the knock on the door! My husband was advised to have a rest during the day but did not feel relaxed enough to do that as he was waiting for his treatment.
I do realise that emergencies happen and that traveling around is unpredictable due to traffic conditions but I find it difficult to believe that it is not possible to give a two hour window. (after all, Tesco can do it! ! ). I manage a home visiting service and am able to give appointment times and therefore I know that it is possible.
I consider that the district nursing service could be immensely improved and patient satisfaction increased, if it could find a way of giving approximate visit times.