"the Hospital has some great staff, particularly..."

About: Queen Alexandra Hospital

the Hospital has some great staff, particularly the military staff who help alongside the nhs I have had brilliant help from maxiofacial unit seen the hard work in a&he. however the facilities management levels a lot to be desired Lighting failures in stairwells replaced by lamps that to be polite are burning hot what would appen in a fire. the main car park has a lift which has been broken for over a year and the top level has wet stairs which was highlighted to the management and the chief executive over a year ago still no better. can,t fault medical but Having fallen down the wet stairs still believe they need to look at what is acceptable

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Response from Marion Brown, Head of Complaints and Patient Advice & Liaison Service (PALS), Portsmouth Hospitals NHS Trust

Thank you for taking the time to pass on these helpful comments. We will ensure that these are passed to our Estates colleagues to look into and apologise that this was not actioned previously.

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Response from Queen Alexandra Hospital

Thank you for writing to us, we are so happy to learn how pleased you are with the medical care you have receieved. Please be assured that we will of course pass your comments on to the Facilities Management Team for their information regarding the broken lift and wet stairs.

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