"Outstanding service at A&E"

About: Ipswich Hospital / Accident and emergency

(as a parent/guardian),

Unfortunately I have had to visit A&E twice recently, first on boxing day night with my 4 year old son, upon arriving at A&E reception we were sent into the children section and just after sitting down we were asked to come through I thought to another area but no into the consulting room and the issue seen to with the most friendly, professional, child understanding and quickly, 10 out of 10.

Then tonight after my partner was told to go to A&E by her GP and a call to the hospital, upon arriving we were called in with in minutes after advising reception, the service all evening was exemplary, helpful, informative, friendly, complete with blood test and MRI scan again 10 out of 10 in this time with a third world health service, I don't think so.

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Response from Dominic Mundy, Patient and Carer Experience Manager, Clinical Directorate, Ipswich Hospital NHS Trust

Good morning,

Thank you for sharing your story, we all hope that neither you nor your family will have to visit A&E again anytime soon.

I shall forward your feedback onto the team at A&E, where they will be delighted to hear of such a positive experience.

Many thanks again.


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Response from Ipswich Hospital

Thanks for letting us know of your really positive experiences in the Emergency Department. We are very proud of all our colleagues who work in this area and I'll make sure that all of the staff involved in your care know of your praise.

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