"Night Care or Night Mare?"

About: Colchester General Hospital / Trauma and orthopaedics

(as the patient),

In for a wrist op and onto a mixed ward. The day staff could not have been better - took time to know the patients, conditions and treatment. But when the night shift came on things rapidly changed. One old lady screamed for hours and I didn't see anyone attend to her. I woke in agony and buzzed for pain relief and it seemed forever before the HCA came. The nurses didn't move from the station, which I found unforgivable and I got up and stomped down there to find them talking and reading magazines!

It seems such a shame that the wonderful caring ethos of the day staff did not translate to the night staff.

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