"Overlooking a break"

About: Good Hope Hospital / Accident & emergency Good Hope Hospital / Trauma & orthopaedics

(as the patient),

I have an artificial knee joint which is 13 years old. The joint wore out and had fallen and broke. A Surgeon at Good Hope Hospital saw me at the hospital and told me the above. It would be a big operation and I was left to think about it. In the mean time I went to see a rheumatologist Doctor, who x-rayed my leg and found I not only had a broken joint I also had a broken femur by the knee.

I was told I could not go home. Eventually I went home to wait for the doctor to speak to a Orthopedic Consultant. After a lot of phone calls I ended up in A and E at Sutton Coldfield.

I told Good Hope I had an xray at Cannock. Eventually they saw the xray. The Doctor said there was no break, I said look again YOU CANT MISS THE BREAK. The Doctor did and it WAS broken.

After 13 hours in A AND E I was found a bed in A and E. They had no pillows so I had to use my coat to put under my head and under my leg. There was police in A and E, drunks and someone on drugs. It was late a night, I was very very tired and in a lot of pain, it was very noisy. My family could not sit down anywhere. Eventually I was admitted to a Ward....MORE HORRIFYING STORIES.

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Response from Richard Parker, Managing Director, Good Hope Hospital, Heart Of England NHS Foundation Trust

picture of Richard Parker

Dear Mrs Lovatt

I'm so sorry to read about your recent experience here at Good Hope. If you make contact with my office I'll make sure all of the problems you encountered are properly investigated &, where necessary, action taken.




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