"Obtaining information"

About: Darlington Memorial Hospital

Getting information from this hospital is like getting blood out of a stone. My 90yr old mother was on Ward 14 with chest pains. At 7pm the Consultant told me her chest xray was fine and she was well enough to return to her Care Home next day Dec 31st. On Jan 2nd I received a call from the hospital asking for a personal item for my mother. When I said I had expected her to be discharged on Dec 31st the nurse said my mother had 'a touch of pneumonia' and would be in hospital for a few more days. No one thought to let me know the change in her condition! My mother was subsequently discharged and unfortunately was taken back to A&E last night. In order to find out what ward she is on, I have telephoned, waited for someone to answer, been passed on, waited again, telephoned again, waited for someone to answer, been passed on to an engaged tone and I still have no information.

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Response from Darlington Memorial Hospital

Thank you for providing feedback on your mother's recent visit to Darlington Memorial Hospital to Ward 14 and A&E I am very sorry to hear that you were unhappy with your experience on this occasion and we will make sure your feedback is passed to the ward and department managers to make them aware of your poor experience in receiving information from the hospital. We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is patient.experience@cddft.nhs.uk If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website. The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients. Thank you for leaving your comments on NHS Choices. Patient Experience Team County Durham and Darlington NHS Foundation Trust Tel: 0800 7835774

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