"The hand unit staff are fantastic and cannot be..."

About: Leeds General Infirmary

The hand unit staff are fantastic and cannot be faulted. However, they are overstretched. Having been told in A&E that I needed treated urgently and having anxiety disorder it was very stressful to have that "urgent" operation cancelled twice (after paying taxis to get me to hospital for 7am) and being sent home and ultimatley waiting over a week for surgery. However, the day surgery ward staff were fantastic and subsequent operations conducted in the unit I was treated by amazing nursing staff.The surgery was also done very well. Maybe would have been better to just tell me it wasn't urgent surgery and that way I wouldn't have panicked! Also, my physio and occupational therapist who treated me for over 5 months (for most of that time at least once a week) were phenominal and cannot be praised enough!

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Response from Leeds Teaching Hospitals NHS Trust

Dear Anonymous

Thank you for taking the time to write to us. I would like to let you know how gratifying it was to read your kind words of support and encouragement.

I also acknowledge your points where you feel our staff members are being ‘overstretched’, I have forwarded these comments onto the business manager for the hand clinic at Leeds general infirmary, your comments in regards to the use of the word ‘urgent’ has also been taken into account and passed to the Matron of A&E to be re-evaluated.

I have also taken the liberty of sharing your words of support and encouragement with the hand clinic who will be pleased to hear how satisfied you have been with the service. They, as much as I, deeply appreciate the time you have taken out to write to us.

Again, please accept my sincere thanks.

With kind regards


Senior Nurse

Patient experience