"Truly a shining beacon in the NHS"

About: Queen Victoria Hospital / Burns care

(as the patient),

I was assessed at ebac for a scald on my left thigh after 3 weeks of mis-treatment at my local gp surgery. After 2 visits in one week I was admitted for a split level skin graft. Being a paraplegic this took some weeks to heal properly. The skill, care excellent treatment I received over the following 5 weeks was second to none.

The nurses, receptionists were all amazing. I have been a patient in a number of hospitals over the years with absolutely no complaints, but the whole team at the ebac burns centre surpassed all my expectations, they truly are a shining beacon in the nhs..

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Response from Nicolle Ferguson, Patient Experience Manager, Queen Victoria Hospital NHS Foundation Trust

picture of Nicolle Ferguson

Dear Raffa

Thank you for taking your time to post your comments and for sharing your experience. I have passed this onto the staff in the Emergency Burns Assessment Centre (EBAC) who have asked that I convey their gratitude for your kind words. The treatment that you have undergone can be a timely process and we are pleased to learn that you are healing well and wish you well with your continued recovery.

Kind regards,

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